Shipping policy

In short

We pack fast, deliver across the European Union in 3–5 business days, and delivery is free once your order passes the threshold for your country.

1. Order processing

Orders placed on plasturel.com are packed and handed to the carrier within one business day of your order being confirmed (or of your payment going through, when you pay by card).

2. Where we deliver, and how long it takes

  • European Union: 26 countries, normally 3–5 business days from the moment your parcel leaves our warehouse.
  • Outside the EU: we do not deliver outside the European Union at the moment.

3. Delivery cost

What you pay depends on where your parcel is going. The exact amount is always shown at checkout before you pay — no hidden fees.

  • Austria, Belgium, Estonia, France, Germany, Italy, Latvia, Lithuania, Netherlands, Portugal, Spain: EUR 19.05 — free over EUR 150.
  • Bulgaria, Croatia, Czechia, Greece, Hungary, Poland, Slovakia, Slovenia: EUR 9.05 — free over EUR 75.
  • Cyprus, Denmark, Finland, Ireland, Luxembourg, Sweden: EUR 29.05 — free over EUR 200.
  • Malta: EUR 49.05 — free over EUR 250.

You can pay by card or with PayPal.

4. Tracking your parcel

As soon as your order is on its way, you get a tracking number by email and/or SMS, so you can follow it the whole way.

5. Delays

Once in a while a parcel is held up by something outside our hands — bad weather, a busy spell at the carrier, a public holiday. If that happens, we tell you where your order stands.

6. Damaged parcel or wrong address

Parcel arrived damaged? Take a photo and write to us straight away at contact.plasturel@gmail.com — we replace it or refund you. And do check your address carefully at checkout: one wrong detail is the most common reason a parcel turns up late.

7. Contact

Any question about delivery: contact.plasturel@gmail.com.