You have the 14-day right of withdrawal that EU law gives you, and on top of that the 30-day Plasturel money-back guarantee. If something is not right, write to us and we sort it out.
Under EU consumer law (Directive 2011/83/EU, as applied in your country), you can change your mind within 14 calendar days of receiving your parcel, without giving a reason. Because these are health and hygiene products, this right applies to items whose seal is still unbroken; once a pouch has been opened it is our 30-day money-back guarantee below that covers you.
On top of your legal rights, we give you a longer commercial guarantee: if within 30 days of delivery you are not happy with the product — even if the pouch is open and you have used the patches — we refund what you paid for it.
We refund you within 14 days of your return reaching us, using the same payment method you used to order. If you are exercising the legal 14-day withdrawal, we also refund the cost of the original standard delivery. You cover the cost of sending the parcel back to us.
Did something arrive damaged, or did you get the wrong product? Send us a photo within 48 hours of delivery and we will send the correct product free of charge or refund you in full, delivery included.
Any question about a return: contact.plasturel@gmail.com. We usually reply the same day, Monday to Friday.